Publications

Improving access to ADHD and autism assessment and treatment: commissioning with confidence:

26 August 2026

In this report, we look at the complaints people have brought to us about ADHD and autism services, to understand what is going wrong and why. We share case summaries showing the impact these problems have had on people's lives, and set out what needs to

Reports about NHS

Spotlight on accessible communication: your stories, your rights

11 August 2026

In this report, we look at some of the accessible communication complaints people have brought to us, to shine a light on their experiences and encourage others to let their voices be heard. We share case summaries and guidance to help people complain.

Reports about NHS

The Ombudsman’s Annual report and accounts 2025 to 2026

14 July 2026

Our Annual report and accounts 2025 to 2026 give details of our performance over the past 12 months, including financial reports and statistical information about the complaints we receive.

Corporate publications

Conversations that matter most: improving communication in end of life care

25 June 2026

Good end of life care depends on good communication. In this report, we draw on the experiences of families and clinicians to set out where communication most often falls short and what needs to change.

Reports about NHS

Briefing - Learning from complaints: insights from NHS trust leaders

27 May 2026

This short paper shares insights from senior leaders at NHS trusts across England on how they handle complaints, what complaints reveal and how they use that learning to make improvements.

Reports about NHS

Our strategy 2026 to 2031

21 April 2026

Our strategy sets out how we will take a more active role in using complaints data and evidence to identify risks, prevent harm and strengthen accountability across the NHS and government.

Corporate publications

Briefing: Demand across the public service ombudsman landscape

11 December 2025

This short paper highlights that demand for public service ombudsman schemes is rising across the UK.

Research

The Ombudsman’s Annual report and accounts 2024 to 2025

17 July 2025

Our Annual report and accounts 2024 to 2025 give details of our performance over the past 12 months, including financial reports and statistical information about the complaints we receive.

Corporate publications

How we can help you leaflet

24 October 2024

This leaflet explains our role and the type of complaints we investigate. It summarises who we are and what we do.

Leaflets

Spotlight on the Windrush Compensation Scheme: your stories, your rights

5 September 2024

Our new report spotlights some of the common reasons people were wrongly denied compensation by the Windrush Compensation Scheme.

Reports about government

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