Publications

Annual data on complaints made to the Parliamentary and Health Service Ombudsman, 2023 to 2024

24 July 2024

The data published here includes data about the complaints PHSO received and the decisions made on complaints about the NHS in England and UK Government Departments and other public services from 1 April 2023 to 31 March 2024

Corporate publications

The Ombudsman’s Annual report and accounts 2023 to 2024

16 July 2024

Our Annual report and accounts 2023 to 2024 give details of our performance over the past 12 months, including financial reports and statistical information about the complaints we receive.

Corporate publications

An investigation into the Charity Commission: Miss A’s complaint

17 May 2024

We investigated Miss A's concerns that the Charity Commission failed to properly handle serious safeguarding concerns relating to sexual exploitation at a charity.

Report Cover for the State Pension age stage two and three.

Women’s State Pension age: our findings on injustice and associated issues

21 March 2024

Our investigation found that thousands of women may have been affected by DWP’s failure to adequately inform them that the State Pension age had changed. The investigation had three stages. 

Reports about government

End of life care: improving DNACPR conversations for everyone

14 March 2024

We are calling for urgent improvements to the process and communication surrounding do not attempt cardiopulmonary resuscitation (DNACPR), so doctors, patients, and their loved ones can make informed choices about their care. 

Reports about NHS

Joint letter to DHSC from the Ombudsman and Patient Safety Commissioner

9 February 2024

The Ombudsman and the Patient Safety Commissioner wrote to the Permanent Secretary of DHSC to convey their joint concerns on the confrontational culture created by the complaints process in areas of the NHS that undermines patient safety.

Letters

Discharge from mental health care: making it safe and patient-centred

1 February 2024

The safety of mental health patients is being put at risk when they leave inpatient services, leading to a continuous revolving door of care and discharge.

Reports about NHS

Research summary: complaints that come to us too early

8 December 2023

We commissioned Opinion Research Services (ORS) to find out what happens when complainants come to us too soon and why they do not return to us with their complaint.

Research

Spotlight on sepsis: your stories, your rights

25 October 2023

We've looked at some of the sepsis complaints people have brought to us, to shine a light on their experiences and encourage others to let their voices be heard.

Reports about NHS

Complaints to the Parliamentary and Health Service Ombudsman, 2022-23

23 October 2023

Corporate publications

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