Publications

A report by the Health Service Ombudsman and the Local Government Ombudsman on a joint investigation

A report by the Parliamentary Ombudsman on an investigation into a complaint about the Foreign and Commonwealth Office

A report into how a hospital failed to diagnose breast cancer.

This is our first clinical report. It focuses on ten complaints we investigated about patients with severe sepsis who did not receive the treatment they urgently needed.

This report is about the third piece of research which brought together patients, complainants, carers and NHS staff to participate in a two–day workshop on the NHS Hospital complaints system.

Our 2012 -13 annual report gives details of our performance over the past 12 months, including financial reports and statistical information about the complaints we receive.

This report is about a young woman with physical and learning disabilities who sadly died in January 2009.

The NHS provides a great service for thousands of people every day. But sometimes things go wrong. When this happens, how people and organisations deal with it determines whether confidence and trust in the service has been restored.

This report looks at the way government departments and agencies manage complaints. It tells a series of short stories about individuals who, when things went wrong, struggled to get themselves heard.