Publications

A new report by the Local Government Ombudsman and Parliamentary and Health Service Ombudsman explains the work of the ombudsmen’s Joint Working Team, which was set up in 2015 to investigate the most complex joint health and social care complaints.

This report provides a summary of the key statistics we have collected about the complaints we have handled, and the investigations we undertook in 2015-16 that involved UK government departments, agencies and some other UK public organisations.

Our 2015-16 annual report gives details of our performance over the past 12 months, including financial reports and statistical information about the complaints we receive. We lay our annual reports before Parliament each year.

Our investigation into how drivers have been let down by the Driver and Vehicle Licensing Agency

Our Service Charter explains what you can expect from us when you ask us to look into a complaint. This is to give you confidence in our service. It also explains what we need from you in return.

An investigation report into how the NHS failed to properly investigate the death of a three-year old child.

This is our response to the feedback collated in the independent report ‘Creating a Service Charter for the Parliamentary and Health Service Ombudsman’ by the Office for Public Management (OPM).