Working together to investigate health and social care complaints
22 December 2016
A new report by the Local Government Ombudsman and Parliamentary and Health Service Ombudsman explains the work of the ombudsmen’s Joint Working Team, which was set up in 2015 to investigate the most complex joint health and social care complaints.
Corporate publications
Complaints about UK government departments and agencies, and some UK public organisations 2015-16
21 December 2016
This report provides a summary of the key statistics we have collected about the complaints we have handled, and the investigations we undertook in 2015-16 that involved UK government departments, agencies and some other UK public organisations.
Reports about government
Annual report 2015-2016
3 November 2016
Our 2015-16 annual report gives details of our performance over the past 12 months, including financial reports and statistical information about the complaints we receive. We lay our annual reports before Parliament each year.
Corporate publications
Driven to despair
19 October 2016
Our investigation into how drivers have been let down by the Driver and Vehicle Licensing Agency
Reports about government
Our Service Charter
26 July 2016
Our Service Charter explains what you can expect from us when you ask us to look into a complaint. This is to give you confidence in our service. It also explains what we need from you in return.
Leaflets
Learning from mistakes
18 July 2016
An investigation report into how the NHS failed to properly investigate the death of a three-year old child.
Reports about NHS
Response to the Service Charter consultation
1 July 2016
This is our response to the feedback collated in the independent report ‘Creating a Service Charter for the Parliamentary and Health Service Ombudsman’ by the Office for Public Management (OPM).
Research
A report of investigations into unsafe discharge from hospital
11 May 2016
This report focuses on nine experiences drawn from recent complaints we have investigated, which best illustrate the problems we are seeing with regards to unsafe discharge from hospital.
Reports about NHS
How to raise concerns or complaints about a GP practice
18 March 2016
Information on how to raise a concern, give feedback or make a complaint to a general practice, if you are unhappy with the treatment or service you, a family member or someone you care for has received from a GP practice.
Leaflets