Publications by type

Consultation responses Corporate publications Leaflets Reports about government Reports about NHS Research
Cover image complaints about acute trusts 2014-15
Complaints about acute trusts 2014-15
15 October 2015
This report details the information we have collected about complaints involving acute trusts in England in 2014‑15.
Reports about NHS
Graphic of how we can help you leaflet
How we can help you leaflet
3 August 2015
This leaflet explains our role and the type of complaints we investigate. It summarises who we are and what we do.
Principles of Good Complaint Handling - Welsh
28 July 2015
One of three sets of Principles which outline the approach we believe public organisations should adopt when delivering good administration and customer service, and how to respond when things go wrong.
Corporate publications
Dying without dignity report cover
Dying without dignity
20 May 2015
End of life care could be improved for up to 355,000 people a year in England, according to a report published today by the Parliamentary and Health Service Ombudsman
Reports about NHS
Our strategic plan 2015-16 to 2017-18
18 December 2014
We have updated our strategic plan to take account of everything we have learned in the first stage of our modernisation.
Corporate publications
Report on seminar with PHSO the Facts
5 December 2014
This report highlights the independent research carried out by IFF Research with members of the voluntary pressure group, PHSO the Facts. The aim was to find out what they thought needs to change in our organisation.
Mother and baby playing
My expectations for raising concerns and complaints
18 November 2014
This vision aims to align the health and social care sector on what good looks like from the user perspective when raising concerns and complaints about health and social care.
Reports about NHS