Publications
Submission to PACAC's follow up inquiry on Ignoring the Alarms
7 May 2019
Our written evidence submitted to the Public Administration and Constitutional Affairs Select Committee (PACAC) to inform their follow up inquiry into our Ignoring the Alarms report.
Consultation responses
Submission to the Health and Social Care Select Committee’s NHS Long-term Plan: legislative proposals inquiry
1 May 2019
Letter to HSC Committee Chair NHS long term plan legislative proposals
Consultation responses
What happens when we investigate
1 May 2019
We have a three-step process for dealing with complaints. Not all the complaints that come to us go through our whole process. This leaflet explains step three.
Leaflets
What happens when you first contact us
1 May 2019
We have a three-step process for dealing with complaints. Not all the complaints that come to us go through our whole process. This leaflet explains step one.
Leaflets
Complaints about the NHS in England Quarter 3 2018-19
8 April 2019
This report presents statistics on complaints about the NHS in England (Quarter 3 2018-19).
Reports about NHS
Submission to National Audit Office investigation into healthcare penalty charge notices
3 April 2019
Consultation responses
Performance against our Service Charter 2018/19 Quarter 3 (October to December)
28 March 2019
Our Service Charter makes commitments about the service we provide at different stages of our process. We publish the results each quarter. These results show how we performed against our Service Charter from October to December 2018.
Corporate publications
Clinical Advice Review: Final report and our response
21 March 2019
Our response to the findings and recommendations of the Clinical Advice Review.
Corporate publications
Response to call for evidence by Independent Chief Inspector for Borders and Immigration
12 March 2019
Our response to a call for evidence regarding the complaint handling of four Home Office agencies.
Consultation responses