Publications

Image from what happens when we investigate leaflet

1 May 2019

We have a three-step process for dealing with complaints. Not all the complaints that come to us go through our whole process. This leaflet explains step three.

Leaflets

Submission to the Health and Social Care Select Committee’s NHS Long-term Plan: legislative proposals inquiry

1 May 2019

Letter to HSC Committee Chair NHS long term plan legislative proposals

Consultation responses

Image from when you first contact us leaflet

What happens when you first contact us

1 May 2019

We have a three-step process for dealing with complaints. Not all the complaints that come to us go through our whole process. This leaflet explains step one.

Leaflets

Complaints about the NHS in England Quarter 3 2018-19

8 April 2019

This report presents statistics on complaints about the NHS in England (Quarter 3 2018-19).

Reports about NHS

Submission to National Audit Office investigation into healthcare penalty charge notices

3 April 2019

Consultation responses

Performance against our Service Charter 2018/19 Quarter 3 (October to December)

28 March 2019

Our Service Charter makes commitments about the service we provide at different stages of our process. We publish the results each quarter. These results show how we performed against our Service Charter from October to December 2018.

Corporate publications