Publications

Our written evidence submitted to the Public Administration and Constitutional Affairs Select Committee (PACAC) to inform their follow up inquiry into our Ignoring the Alarms report.

Letter to HSC Committee Chair NHS long term plan legislative proposals

Our Service Charter makes commitments about the service we provide at different stages of our process. We publish the results each quarter. These results show how we performed against our Service Charter from October to December 2018.

Our response to a call for evidence regarding the complaint handling of four Home Office agencies.

This document is for NHS trusts in England, particularly those staff who manage complaints and/or compensation claims raised against their trust.