Performance against our Service Charter 2018/19 Quarter 1 (April to June)
11 October 2018
Our Service Charter makes commitments about the service we provide at different stages of our process. We publish the results each quarter. These results show how we performed against our Service Charter from April to June 2018.
Corporate publications
Submission to the independent review of the Fit and Proper Persons Test
3 October 2018
Our submission to the independent review of the Fit and Proper Persons Test.
Consultation responses
Complaints about the NHS in England: Quarter 1 2018-19
4 September 2018
This report presents statistics on complaints about the NHS in England from April to June 2018 (Quarter 1).
Reports about NHS
Annual report 2017-2018
18 July 2018
Our 2017-18 annual report gives details of our performance over the past 12 months, including financial reports and statistical information about the complaints we receive. We lay our annual reports before Parliament each year.
Corporate publications
Performance against our Service Charter 2017/18 Quarter 4 (January to March)
11 July 2018
Our Service Charter makes commitments about the service we provide at different stages of our process. We publish the results each quarter. These results show how we performed against our Service Charter from January to March 2018.
Corporate publications
Our strategy 2018-21: Delivering an exemplary ombudsman service
16 April 2018
Our new strategy sets out our vision to be an exemplary public services ombudsman.
Corporate publications
Our business plan 2018-19
16 April 2018
Our plan sets out how we intend to deliver against the first year of the new three year strategy.
Corporate publications
Maintaining momentum: driving improvements in mental health care
15 March 2018
This report highlights failings in NHS mental healthcare services, and the devastating human impact on patients and their families. The findings provide fresh impetus to deliver on the Five Year Forward View.
Reports about NHS
Performance against our Service Charter 2017/18 Quarter 3 (October to December)
9 March 2018
Our Service Charter makes commitments about the service we provide at different stages of our process. We publish the results each quarter. These results show how we performed against our Service Charter from October to December 2017.
Corporate publications