Complaints about the NHS in England: Quarter 2 2018-19
17 December 2018
This report presents statistics on complaints about the NHS in England from July to September 2018 (Quarter 2 – 2018-19).
Reports about NHS
Publications
Complaints about UK government departments and agencies 2017-18
17 December 2018
In 2017-18, we handled 6,606 complaints from the public about government departments, their agencies and other UK public organisations.
Reports about government
Performance against our Service Charter 2018/19 Quarter 2 (July to September)
13 December 2018
Our Service Charter makes commitments about the service we provide at different stages of our process. We publish the results each quarter. These results show how we performed against our Service Charter from July to September 2018.
Performance against our Service Charter 2018/19 Quarter 1 (April to June)
11 October 2018
Our Service Charter makes commitments about the service we provide at different stages of our process. We publish the results each quarter. These results show how we performed against our Service Charter from April to June 2018.
Corporate publications
Submission to the independent review of the Fit and Proper Persons Test
3 October 2018
Our submission to the independent review of the Fit and Proper Persons Test.
Consultation responses
Complaints about the NHS in England: Quarter 1 2018-19
4 September 2018
This report presents statistics on complaints about the NHS in England from April to June 2018 (Quarter 1).
Reports about NHS
Annual report 2017-2018
18 July 2018
Our 2017-18 annual report gives details of our performance over the past 12 months, including financial reports and statistical information about the complaints we receive. We lay our annual reports before Parliament each year.
Corporate publications
Performance against our Service Charter 2017/18 Quarter 4 (January to March)
11 July 2018
Our Service Charter makes commitments about the service we provide at different stages of our process. We publish the results each quarter. These results show how we performed against our Service Charter from January to March 2018.
Corporate publications
Our business plan 2018-19
16 April 2018
Our plan sets out how we intend to deliver against the first year of the new three year strategy.
Corporate publications