Publications

Good complaint handling means listening to patients. Doing so will help deliver the high-quality, patient-centred care that the NHS is committed to. In this report we highlight some of the ways we will be working with the NHS to help achieve this.

Listening to patients is the key to good complaint handling. Doing so will help deliver the high-quality, patient-centred care that the NHS is committed to. This report highlights some of the ways we will be working with the NHS to help achieve this.

This is a report of ten investigations into complaints made to us about the standard of care provided to older people by the NHS

One of three sets of Principles which outline the approach we believe public organisations should adopt when delivering good administration and customer service, and how to respond when things go wrong.